Refund Policy
Refund Policy for Perishables and Non-Perishables (Food Products)
At One India Organic, we are committed to delivering fresh and high-quality food products. However, in cases where you are dissatisfied, we have outlined our return and refund policy below:
1. Perishables
- Applicable Products: Fresh fruits, vegetables, dairy, and bakery items.
- Timeframe for Complaints: Complaints must be reported within 24 hours of delivery.
-
Refund/Replacement Conditions:
- Products delivered in a damaged or spoiled condition.
- Incorrect products or quantities delivered.
- Complaints must include a photo of the product for verification.
- Return Requirement: At least 75% of the product quantity must be intact and returned in original packaging.
2. Non-Perishables
- Applicable Products: Packaged food items, groceries, and pantry essentials.
- Timeframe for Complaints: Complaints must be reported within 48 Hrs. of delivery.
-
Refund/Replacement Conditions:
- Products delivered in damaged packaging.
- Incorrect products or expired items.
- Return Requirement: Products must be returned in original packaging, unopened, and unused.
3. Refund and Replacement Process
-
Post-Delivery Complaints:
- Contact our support team at [Insert Contact Details] to raise a complaint.
- Provide your order ID, product details, and photos (if applicable).
- Resolution Timeline: Refunds or replacements will be processed within 7-10 business days of receiving the returned product.
4. Change of Mind
- Returns due to a change of mind are not eligible unless the product remains unopened and in resaleable condition.
- If the return causes the order value to fall below the minimum required for free delivery, additional delivery charges may apply.
5. Organic Produce Characteristics
- Organic produce may:
- Appear unevenly shaped, less shiny, or smaller.
- Vary in color, size, and taste due to seasonal changes.
- Occasionally contain small bugs, which are natural for organic items.
- Customers can return such items at delivery but will not receive refunds or credits after payment.
6. Encouraged Timely Reporting
- Customers are encouraged to report issues at the time of delivery or soon after for smooth processing of refunds or credits.
Refund Policy for Ethnic Products
At One India Organic, we value our customers and strive to provide high-quality ethnic products that meet your expectations. However, we understand that there may be situations where a return or refund is necessary. Please read our refund policy below:
1. Eligibility for Refunds
A refund will be issued under the following circumstances:
- The product is defective, damaged, or incorrect upon delivery.
- The product delivered does not match the description or specifications provided on our platform.
- The product has missing parts or accessories.
2. Conditions for Returns
To qualify for a refund, the following conditions must be met:
- The product must be returned in its original packaging with all tags, labels, and accessories intact.
- The product should not show signs of use, wear, or damage caused after delivery.
- The return request must be initiated within 48 Hrs. of receiving the product.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Products marked as “Final Sale” or “Non-Returnable” on the product page.
- Customized or personalized ethnic products.
- Items damaged due to misuse or improper handling by the customer.
4. Return Process
- Initiate a Return: Customers can initiate a return request by contacting our customer support team with in 7days at connect@oneindiaorganic.com. Please provide your order ID, product details, and the reason for return.
- Approval: Once the return request is reviewed and approved, you will receive a confirmation email with return instructions.
- Return Shipping: The product must be shipped back to the address provided by our team. Customers may need to bear the return shipping cost unless the return is due to our error (e.g., damaged or incorrect product).
5. Refund Process
- Refunds will be processed once the returned product has been inspected and approved by our quality team.
- Refunds will be issued using the original payment method or as store credit, as per customer preference.
- The refund process may take 7-10 business days after the product has been received and inspected.
6. Delayed or Missing Refunds
If you haven’t received your refund within the stipulated timeframe:
- Check your bank account or payment method statement.
- Contact your bank or payment provider, as it may take some time for the refund to be processed.
- If the issue persists, please contact our customer support team for assistance.
7. Contact Us
For any questions or concerns regarding the refund policy, please contact us at:
- WhatsApp: +91 70607 40607
- Email: connect@oneindiaorganic.com
We appreciate your understanding and cooperation in ensuring a seamless return and refund process.